This first section outlines the evaluation criteria we've used in our reviews, including key features every purchaser should evaluate.

These evaluation criteria include:

1. Setup & Configuration
2. Scalability (Scaling In)
3. Scalability (Scaling Out)
4. Scope
5. Ease of Scripting & Recording
6. Integration
7. API Capabilities
8. Software Maturity & Reliability
9. Ease of Switching (Vendor Lock-in)
10. Price & Total Cost
11. Support & Community

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